Help Desk Specialist Certificate – HD41

(Stand-alone and Embedded in PC Maintenance Specialist Diploma and Degree)

Program Description:

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Entrance date: Each semester

Minimum Test Scores

ACCUPLACER – Sentence Skills60COMPASS – Writing32
Reading Comp.55Reading 70
Arithmetic34Math26

Credits required for graduation: 25

Help Desk Specialist Certificate Curriculum Essential Courses

Courses 25 credits

COMP 1000Introduction to Computer Literacy

3

CIST 1001Computer Concepts

4

CIST 1122Hardware Installation and Maintenance

4

CIST 1130Operating Systems Concepts

3

CIST 2130Desktop Support Concepts

3

CIS Elective (select one of preferred electives from list below) for a min. 4 cr.:

CIST 2120Supporting Application Software

4

CIST 2129Comprehensive Database Techniques

4

CIST 1220Structured Query Language (SQL)

4

Select one of two courses below for Introductory-Level Networking Class for a min. of 4 cr.:

CIST 1401Computer Networking Fundamentals

4

CIST 2451Introduction to Networks- CISCO

4